A lot of individuals who begin using their 1st web hosting account, or change companies, frequently have queries regarding how given procedures are performed or experience problems when setting up different things, including e-mails, site settings, etc. That is why, some web hosting companies have compiled documentation with frequently asked questions and issues so as to help their clients receive information quickly and seamlessly. Consequently, the customer care team representatives can devote more time to actual problems that some clients may be experiencing, since the solution for the minor things will already be available on the Internet and clients can deal with them without getting in touch with the client support team. Having elaborate documentation is really important, especially for new clients without any past experience at all, because the hosting service entails an enormous number of features and many people can become baffled about what action to take. A good knowledge base can both help you do the operations that you need and learn how the hosting service functions as a whole.

Extensive Online Documentation in Website Hosting

If you order a website hosting package from our company, you will gain access to our comprehensive online help documentation where you will find info on de facto everything connected to our hosting plans. The topics range from how to set up an email address on your phone, to how to accomplish various things using an .htaccess config file. The articles themselves are written in an easy-to-comprehend manner and offer detailed instructions on how to execute a certain operation inside your Hepsia hosting Control Panel. You can also find info that is not directly associated with Hepsia, for example one that concerns web apps on your computer. The whole archive of articles will be available in the Help section of the Control Panel, but those that are dedicated to a specific section can be accessed on the spot. Considering the fact that we’ve included as many topics as possible, you will be able to become aware of pretty much everything related to your account.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers come bundled with an elaborate article library where you can find any info that you may need about our hosting services or about the Hepsia Control Panel that we use. We have prepared it based on the feedback that we’ve obtained from our customers through the years and, as a consequence, our articles touch upon particular problems that you might run into and propose the very best means of resolving them, for instance getting a 500 Internal Server Error message or being unable to send e-mail messages from your desktop computer although you have the right outgoing mail server settings. The articles are available in every single section of the Control Panel and you can consult them at any time. They can help you expand your knowledge not only about our services, but also about the web hosting realm as a whole, as they feature thorough guides and general info such as what cron jobs or file permissions are.