Integrated Ticketing System in Website Hosting
With a website hosting from our company, you will never have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket whilst browsing your website files or fine-tuning various account settings. The ticketing system is being monitored 24-7-365 by our help desk staff representatives and the response time is maximum 60 minutes, but it seldom takes more than twenty minutes to obtain help. In stark contrast to certain hosting companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you like and ask for information regarding any technical or billing issue. Besides, you can see a variety of help articles, which will help you solve the most commonly met difficulties on your own.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we are using is integrated into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated servers, which implies that you will not need one more platform to contact our help desk staff – you can do that on the spot as soon as you stumble upon a difficulty. Opening a new ticket requires a few mouse clicks and finding an older one is equally simple. With our clever search functionality, you can quickly find any ticket that you’ve sent in the past. You can submit a ticket at any time as our customer service team representatives are working day and night and reply in no more than 60 minutes, although it seldom takes this much to obtain an answer. With the Hepsia Control Panel, you will have everything in one single place and you can just forget about needing to use 2 or more platforms to troubleshoot a simple issue.