If your web hosting provider provides live chat support, you're able to speak to an agent live and find out useful info or get a problem resolved timely. The basic advantage of using chat rather than calling to consult with a live person is that you'll need only a computer with world wide web access, which means that you will not pay any rates in case you are in a different state or country. What's more, it will be much simpler to copy and paste details for example domains, usernames or error messages in other words details which are sometimes hard to give to the other side on the phone. The real-time chat is also a much faster option to contact your web hosting provider's support crew as compared to using a ticketing system. Last, but not least, in the event that some trouble requires a little more time to be dealt with, you'll be able to do something different while you wait for assistance on the live chat, so that you will not waste time - something that's not possible in case you're on the telephone.

Live Chat Support in Website Hosting

Together with the phone and ticket support, we supply live chat support too. You're able to get in touch with us every day, including weekends and holidays, and we can give you more info about the website hosting that we offer in case you are not a customer yet, or about general and billing questions if you already have an account. Though for strictly tech issues you will need to open a ticket to our technical support team, because such issues require extra time to be dealt with, you can still contact us on the live chat for some technical information. For instance, we're able to help you set up an e-mail address in your e-mail client or troubleshoot a number of issues, saving you a long time. Even if our phone lines are already off for the day, you will be able to speak to a live person.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we offer with all of our semi-dedicated servers, you'll be able to get the answers for any questions you have or get lots of issues dealt with instantly. Our service is online each and every day, which means that you will be able to contact an agent even on weekends and holidays. In the event that you're not sure which plan is better for your web sites or if our leading-edge cloud hosting platform matches some system requirements, you can join our live chat before buying anything. In case you are a present customer, you will be able to get more details about account settings, billing issues and various common tech problems you may have, let's say when you are unable to install an e-mail account in a client on your PC. Our live chat can save you time and effort regardless where you are or when you contact us.