One-Hour Response Guarantee in Website Hosting
In case you are using one of our website hosting and you’ve got an inquiry or confront some problem, you can touch base with us 24x7 by opening a customer support ticket or by sending an email and we will make sure that you get a reply in less than 60 minutes. If the issue can be resolved, we’ll do it before we respond to you, while if there is something that you need to do on your end, we’ll give you all the necessary details – what possible solutions to try out, what settings to check, etc. Normally, you will get a reply within half an hour max, which goes to say that waiting for hours and hours or even for more than one day to obtain assistance is something out of the question. Our sixty-minute reply guarantee applies to any enquiry that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client service staff representatives are available all the time and they’ll respond to any trouble ticket that you open from your hosting Control Panel within no more than 1 hour. The response time is guaranteed irrespective of whether you’ve got a general question in regard to your semi-dedicated server or you bump into a predicament and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to lend you a hand, as we are available 24x7 to take care of any technical, billing or general issue. If you get in touch with us about anything that is within our power, we will sort it out before we respond to you, which goes to say that you won’t have to wait around for hours or even days while the problem remains. If there’s something that you have to do on your end, we’ll give you the required details – what possible solutions to try, what steps to take, etc.