Although this is not the most importantaspect to recognize a reliable website hosting company from a bad one or a reseller from a real supplier, being able to call and speak with a live person is a sign that you are not using the services of a one-person firm and that you'll be able to get in touch with somebody when you're looking for help. The telephone support for web hosting services may range from basic to dedicated, thus the problems that can be resolved with a phone call differ based on the specific service provider. Generally, these matters are more basic and include billing or first level technical issues because more complex matters generally require a support ticket where both you and the sysadmins can follow the proceedings with a given issue. Still, having the option to call your service provider can save you a lot of time and efforts for the countless small issues which will eventually appear when you manage your hosting account.

Phone Support in Website Hosting

Because we have live telephone support 14 hrs daily, you are able to get in touch with us and talk with one of our customer support representatives to find out more about the website hosting that we supply and make sure that our servers match the system requirements for your websites before you purchase anything. For your convenience, we have telephone numbers on three different continents and you're able to call the one closer to you - in the U.S.A., the United Kingdom or Australia. In case you're already a customer, you can give us a call about general and billing issues, and even about some tech issues. If the problem is strictly technical or it requires more time to analyze, you should use our ticketing system, which will allow both you and our tech support crew to keep track of the information provided by each side.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server plans that we provide include live phone support for 14 hours daily. In case you are unsure which package is suitable for your web sites, you'd like to find out more about the plan's specs or you'd like to have any other info about our solutions, you'll be able to call any of the local numbers that we have in the United States, the United Kingdom and Australia and our customer support agents will help you. If you currently own an account, you'll be able to contact us about general and sales matters, although we're usually able to assist with a lot of tech issues as well. For strictly tech troubles you will have to take advantage of our in-built ticketing system where the communication between you and our tech support team will be in one place, which is the best option when your issue can take more time to be solved or it needs to be escalated to our sysadmins.