24/7 Customer Support in Website Hosting
The customer and tech support services for all of our website hosting plans are round-the-clock, so you can forget about waiting for several days to receive assistance. If you aren't our client yet, you can call us, chat with an agent or send an e-mail. If you already have an account, you can open a support ticket in addition to the other three ways of contact. You're able to choose the best way to contact us depending on where you are or the equipment you're using. We can help you for more or less any webhosting-related question that you have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even then the maximum reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
We know how important it is to get prompt assistance, especially when your site is not working effectively for some reason. Our semi-dedicated servers come with 24/7 customer and tech support, which means that in case something happens, you will be able to use various ways to get in touch with us - telephone line with a couple of local numbers around the world, live chat, emails and tickets. The first two options are for billing, pre-sales and common issues, so that in case you do not have an account yet, for example, you can receive more information about our solutions, or we will help you with uncomplicated technical problems. The other two methods are for solely tech matters or anything which is more time-consuming due to the fact that it is much easier track the correspondence between you and our tech support crew. The guaranteed max answer time for them is only 1 hour, the typical one - 15-20 minutes, therefore you won't have to wait for an entire day to get support like you may need to do when using the services of other service providers.
24/7 Customer Support in VPS Servers
Every VPS server plan that we provide comes with 24/7 customer and technical support, which means that if you encounter any problem with the pre-installed software on the machine or you have any pre-sales or basic questions, you will be able to get in touch with us anytime, even holidays and weekends. For your benefit, we offer different methods of communication - phone support with several local numbers globally, live chat, emails as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical problems as it will be much easier to keep track of what is going on. The maximum guaranteed response time for all of the email messages and tickets is 60 minutes, yet it rarely takes that long to get support. If you obtain the Managed Services upgrade that we provide, our administrators will also assist you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
All dedicated server plans that we offer come with 24/7 support through several means of communication and with a 1-hour maximum response time guarantee. In case you want to learn more about the plans or you have any kind of billing or general questions, you will be able to phone one of the local numbers that we have worldwide or you can use our live chat service and speak to a live agent. For entirely tech problems that require assistance from a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an email, since all these channels are more appropriate to monitor a given problem. The response time for them rarely surpasses 30 mins, so that you can forget all about having to wait for an entire day in order to get assistance. Our support service is available for any server-related issues, as well as the pre-installed software. In the event that you'd like to receive support for third-party applications, you may consider ordering the Managed Services upgrade that we provide with all the packages.