Technical Support Channels
A Sixty–Minute Response Guarantee
Every assistance request you send to us will be responded to within maximum one hour. If your trouble ticket or email requires further assistance from a system administrator, we will forward it and leave a comment to inform you that your issue is being examined. If you take advantage of the Managed Services package, any of the services included there will be carried out at a time of your liking.
A Top–Quality Customer Care Service
We’ll be at your disposal 24/7 to answer any enquiries that you may have connected to our Web Control Panel or any of the applications that we have installed on your behalf on the server. If you also require help tackling server management tasks, you can take advantage of our Managed Services package, which includes data backup hard drive space, weekly Operating System updates, server monitoring and rebooting services, as well as software installation and troubleshooting services
An Easy–to–Navigate Help Area
Every dedicated server is equipped with our free Web Control Panel, which boasts an exhaustive knowledgebase and a group of educational video tutorials. Whenever you need help working with the Web Control Panel, just click on the Videos or Help buttons located in the upper right corner.